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Please be advised, Paradigm is not responsible for additional duties incurred through customs. 

*International orders are not eligible for returns or exchanges at this time.

We’re confident you’ll love your Paradigm pieces once you get them in your hands. And we want you to have that confidence in our products too, even before you try them. 

That’s why we offer 14 day hassle free returns.

Please follow these steps:

1. Contact us - just email us at hello@shopparadigmdesign.com with your order number, reason for the return, and whether you’d like a refund or store credit.

2. Ship the item back within 14 days of purchase, in its original condition (unworn, unwashed, unsoiled, with all tags attached), at your cost.

3. Once we've received the return we’ll process the refund ASAP (excluding return shipping costs) via your original payment method.

Please note we CAN'T OFFER REFUNDS ON SALE ITEMS. Sale Items, and purchases made with a discount code are Final Sale. 

*This includes items purchased through ONLINE SPECIALS, SALES, and DISCOUNT CODES.*

All CUSTOM items are final sale. We cannot accept any custom made merchandise back for refund or store credit. 

*Due to the nature of our handmade pieces, there may be slight imperfections. Please be aware that all custom made pieces are nonreturnable.